Sinclair London

Ideal Profile

The ideal profile is someone with a strong business acumen coming from luxury sales for a high-end fashion brand, personal shopping or concierge background. You must be able to demonstrate a proven track record of exceeding KPI targets through your exceptional sales experience with a strong black book on client relationships built over the years

 

Key Responsibilities:

Analyse personal shopper’s sales reports, client books, client acquisitions and the general progress of the working week.

Work on acquiring customers through personal networks

Work with the marketing team on acquisition strategies, brand collaborations and partnerships to attract more VIP customers.

 

Work with the team to develop a strategy to recognise and record rising stars of customers to migrate their accounts to VIP level

Ensure that sales leads are identified and prioritised as well as creating and implementing new selling ideas to ensure sales targets are met.

Ensure prompt follow-up activity with customers acquired through promotions to build lasting relationships Maintain general level of market competitor awareness on and off line through reference to other websites and editorial, as well as seasonal comparative shops

Act as a brand ambassador responsible for representing all that the brands product lines and brand projects.

 

 

Key Skills and Experience: Ideally, a minimum of 5 years luxury retail and sales experience

Commercially aware and possess in depth experience of working towards KPIs

Excellent communication skills, specifically with regard to building relationships with customers

Strong knowledge or experience working in the luxury goods sector

Experience of working in e-commerce

Pro-active and able to show initiative/ideas to constantly improve the customer experience and drive sales